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What is Telecom Expense Management (TEM)?

  Large organizations, must control expenses for voice and data network services.If it is done right, TEM can reduce expenses without cutting important programs.  Improving how your organization manages telecom expenses, can have a dramatic impact on saving money. Best practices in managing telecom expenses are not well understood, and many enterprises struggle with defining what to include in TEM programs.

Telecom Expense Management (TEM) and Wireless Expense Management, which is better: software, SaaS, managed services, or outsourcing?

Which will produce more savings? Let’s first look at some considerations for each approach, then I will provide an answer.

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Do you still need Telecom Expense Management TEM?

Actually, you need TEM more than ever! With recent downsizing, upsizing and right sizing your organization probably has too many phone lines. A good TEM program can provide reports, to determine how to adjust your network for the reduced call volume. Second, new forms of communication through e-mail, video conferencing and social networks may require less voice services from carriers, but they consume more data services. The issues that AT&T has experienced with its wireless network from iPhone subscribers illustrate an interesting parallel that shows how carriers must update their networks as well.

 

It may have been a slow summer, but the end of September and start of October made up for that. Over a short period of ten days in September and early October Verizon announced that it is following AT&T with plans to phase out unlimited data plans, the cell phone tax was repealed, TEMIA presented its new Ethics Code and Verizon will pay one of the largest refunds ever for a telecom company.

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How large is Telecom Expense Management (TEM)? Will TEM suppliers find that they can't grow because there are too many of them and they saturate the market? What is the future of an enterprise employee that is working in a TEM department? The answer depends on TEM is defined. If TEM is limited to focusing on auditing phone bills in the US the market is small. A good case can be made that enterprise customers expect more then just bill uditing from their TEM suppliers.

The ultimate goal of Telecom Expense Management is to ensure accurate and optimal spending on communication services. An effective TEM program manages the full lifecycle of telecom expenses with a focus on six major service domains: managing inventory, sourcing, procurement of services, invoice managmeent, expense management, and payments.  This broad definition allows for many additional services to be included as part of TEM. This in turn allows us to increase our estimates of the size of the TEM market.