In 2011, more than 472 million to 429 million smartphones will be sold. While the economy continues to be challenging, my bet is that there will be record holiday sales of smartphones and tablets, This sales will bury helpdesks around the country. Impossible? 

Enterprises should expect to deal with employees that return from the holiday break with all kinds of crazy justifications for how a new wireless smartphone that they received during the break will make them more efficient and improve productivity. What do enterprises need to do today to manage an onslaught of new requests for help with establishing access to corporate e-mail and enterprise applications?

 

Telecom Expense Management (TEM) and Wireless Expense Management, which is better: software, SaaS, managed services, or outsourcing?

Which will produce more savings? Let’s first look at some considerations for each approach, then I will provide an answer.