Telecom Expense Management (TEM) and Wireless Expense Management, which is better: software, SaaS, managed services, or outsourcing?

Which will produce more savings? Let’s first look at some considerations for each approach, then I will provide an answer.

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Do you still need Telecom Expense Management TEM?

Actually, you need TEM more than ever! With recent downsizing, upsizing and right sizing your organization probably has too many phone lines. A good TEM program can provide reports, to determine how to adjust your network for the reduced call volume. Second, new forms of communication through e-mail, video conferencing and social networks may require less voice services from carriers, but they consume more data services. The issues that AT&T has experienced with its wireless network from iPhone subscribers illustrate an interesting parallel that shows how carriers must update their networks as well.

 

It may have been a slow summer, but the end of September and start of October made up for that. Over a short period of ten days in September and early October Verizon announced that it is following AT&T with plans to phase out unlimited data plans, the cell phone tax was repealed, TEMIA presented its new Ethics Code and Verizon will pay one of the largest refunds ever for a telecom company.

The Federal Communications Commission voted on Thursday, April 5 to adopt new data roaming rules that will allow smartphones to access wireless Internet networks nationwide, in areas not covered by the users’ wireless provider. The functionality would be similar to roaming related to voice and text messaging that currently exists. I wish the FCC would focus on adding more spectrum.