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In 2011, more than 472 million to 429 million smartphones will be sold. While the economy continues to be challenging, my bet is that there will be record holiday sales of smartphones and tablets, This sales will bury helpdesks around the country. Impossible? 

Enterprises should expect to deal with employees that return from the holiday break with all kinds of crazy justifications for how a new wireless smartphone that they received during the break will make them more efficient and improve productivity. What do enterprises need to do today to manage an onslaught of new requests for help with establishing access to corporate e-mail and enterprise applications?

 

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What is Telecom Expense Management (TEM)?

  Large organizations, must control expenses for voice and data network services.If it is done right, TEM can reduce expenses without cutting important programs.  Improving how your organization manages telecom expenses, can have a dramatic impact on saving money. Best practices in managing telecom expenses are not well understood, and many enterprises struggle with defining what to include in TEM programs.

Telecom Expense Management (TEM) and Wireless Expense Management, which is better: software, SaaS, managed services, or outsourcing?

Which will produce more savings? Let’s first look at some considerations for each approach, then I will provide an answer.

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Do you still need Telecom Expense Management TEM?

Actually, you need TEM more than ever! With recent downsizing, upsizing and right sizing your organization probably has too many phone lines. A good TEM program can provide reports, to determine how to adjust your network for the reduced call volume. Second, new forms of communication through e-mail, video conferencing and social networks may require less voice services from carriers, but they consume more data services. The issues that AT&T has experienced with its wireless network from iPhone subscribers illustrate an interesting parallel that shows how carriers must update their networks as well.

 

The Federal Communications Commission voted on Thursday, April 5 to adopt new data roaming rules that will allow smartphones to access wireless Internet networks nationwide, in areas not covered by the users’ wireless provider. The functionality would be similar to roaming related to voice and text messaging that currently exists. I wish the FCC would focus on adding more spectrum.